Your Reference CAS-5746030-B8C3W6

 Thanks for contacting the BBC.

 This is an update to let you know that we had referred your complaint to the relevant people and regret that it may take a little longer before we can reply. Please do not contact us in the meantime.

 Although we reply to most complaints within 2 weeks we cannot achieve this every time. It depends on what your complaint was about and how many others we are handling, or may sometimes be due to more practical issues. For example a production team may alreadybe working on another programme or have gone on location.

 Please don’t reply to this email because it’s sent from an account which can’t receive replies. If you do need to get in touch, please use our webform instead at www.bbc.co.uk/complaints, quoting your reference number.

 For full details of our complaints process please visit: http://www.bbc.co.uk/complaints/handle-complaint/.

 In the meantime thank you for contacting us - we appreciate your patience.

 Kind regards

 BBC Complaints Team
 www.bbc.co.uk/complaints

 NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.